How can I avoid a back order on my favorite scent of Goat Milk Soap?  

We suggest placing your next order as soon as you crack open the box for your last bar, or better yet, your next to last bar of soap.  Handcrafted soap must cure and our soaps are aged a minimum of 3 weeks to assure mildness, and the small batch method helps assure first rate quality.  As such, occasionally, due to a particular scents burst of popularity, we may sell out of our small inventory.  We strive to bring you fresh yet mild product.  Remember this ordering tip to assure that even should your favorite scent be temporarily out of stock, that you'll recieve your shipment before you are really "out" of soap.   If we have run out of an item, we will contact you to ask your preference of waiting for the item to come back into stock or suggest a possible replacement for immediate shipment. 

How Quickly will My Shipment leave ShineyGoat?

 ASAP  We generally ship within 48 business hours  via USPS (United States Postal Service).  If a soap scent should be temporarily unavailable (out of stock and back ordered), there could be up to a 4 week wait for your bar of soap.  Keep this in mind when you run low and try to use the tip above for ordering your next batch when you start your last, or next to last bar of that scent.  If you have requested a gift basket, it may take slightly longer to process your order.   If there is a problem with your order, we will contact you to resolve the trouble and get your order shipped as quickly as possible.

Will ShineyGoat take Returns? 

We cannot take returns on opened or used items, sorry, that's just icky.  (It is for sanitary reasons.)  Our supplier Dancy Rose Soaps goes to great lengths to provide a quality product that we are confident you'll be satisfied with, and does not accept returns.  However, if you are unsatisfied with your unopened, unused Dancy Rose products in the first 30 days, please contact us at  customerhelp@shineygoat.com  with "Returns" in the subject line to discuss your issue with the product.  We will not accept a return of product without return approval.   We will do our best to accomodate you.  Please allow 48 business hours for a personalized response.  Any approved returns must be made in the original unopened packaging in re-saleable condition, in the original shipping container.  Return shipping will be at your expense.  At ShineyGoat.com  we appreciate our customers, we are here to serve you, and while the customer may not always be right, the customer always deserves to be heard.  If you have a problem with us, tell us; if you're happy with us, tell a friend!

Can I Track My Order?

Of course.  Use the link at the top of the page to access our "Track Order" page.  We ship as quickly as we can, direct from our suppliers to be sure you're enjoying your purchases as soon as possible.

Does ShineyGoat.com ship to P.O. Boxes, outside the Contiguous States  or Foreign Countries?

Sorry, we currently do not ship to foreign countries or to P.O. Boxes.   If you are ordering from Hawaii or Alaska, please contact us to assist you in completing your order as different shipping charges will need to be calculated.  We are working on shipping elsewhere, so feel free to inquire if we are capable of shipping to you.

Will Shiney Goat take a C.O.D. or foreign currency?

Sorry, all funds are in U.S. Dollars and we cannot ship orders C.O.D., we currently take Visa, Mastercard, American Express and Discover cards.

Are there any warrenties associated with these products?

Due to the nature of bath and body products, we cannot offer a warranty and none is given nor implied.  Nor can we be responsible for any damage that occurs during shipping.  ShineyGoat.com, UBV, LLC. and Dancy Rose Soaps are not responsible  for any misuse of these products.  All ingredients are listed on/with the product to accomodate those with food allergies.  ShineyGoat.com, UBV, LLC. and Dancy Rose Soaps thusly cannot be held responsible as use is purely at the customers discression. 

What if My Question wasn't Answered Here?

If you have a question or need help that wasn't addressed here, e-mail us at customerhelp@shineygoat.com with "Questions" in the subject line.  It is our promise to get back to you within 48 business hours with a personal response. 

Why the 48 Business Hours Wait for a Personal Response?

We keep manpower low to bring you the best prices we are able.  This means there may be a small wait until we can make a personal response, however, we promise that we will always do our best to have a live human respond to you.  Our autoresponer will make the initial contact, but a caring individual will make the follow up.