Our Mission : To bring the best of products just a click away from the customer.

Have something to say? Tell it to the Goat 

We at ShineyGoat strive to bring the best we've found the convenience of a mouse click away. We not only value you as a customer, but as a resource to make ourselves better. After all, service to you is our business. Have an idea for a product you'd like to see? Interested in a Gift Basket? Think you have a suggestion to make our site even better? Concerns about our service? Want to provide a testimonial so other customers can hear how happy you are with our product? What ever it is, we want to hear it from you. Simply e-mail us at customerhelp@shineygoat.com  or shineygoat@yahoo.com and we'll personally respond within 48 business hours to you. To better help us to respond as quickly as possible, please put the appropriate term in the subject line, whether it be: testimonial, product inquiry, suggestion or return request. Please read through our Frequently Asked Questions to see if you can find what you need there. If not, please contact us. Our preferred method is via e-mail, as we keep our staff as small as possible. Fewer people on the payroll mean we can pass our savings on to you. This in mind, please give us 48 business hours to respond to your message personally. However, if you prefer snail mail, we'd be tickled to hear from you that way as well. Either way, we look forward to hearing what you have to say!

Email: customerhelp@shineygoat.com  or  shineygoat@yahoo.com : our preferred method of customer service.


Snail Mail: Shiney Goat
6740 County Road A
Amherst, WI  54406
USA

1-715-824-5243

You can also contact our webmaster at webmaster@shineygoat.com.  Do you Yahoo?  We sure do.  Look us up as shineygoat on the Yahoo messenger.  We also have a 360 page, look us up, we'd love to hear from you!

About our Shipping Policy:

How can I avoid my favorite scent being backordered?

We believe in the small batch process to maintain quality & freshness.  However, sometimes that means that we run low or even run out of inventory of a particular scent.  Since Handcrafted soap must cure, and at Dancy Rose Soaps soap ages  a minimum of 3 weeks, we suggest placing your order when you open your last box of soap.  This way, should your favorite scent be backordered, there is a "soap cusion" before you're really "out".   

Will ShineyGoat take Returns? 

We cannot take returns on opened or used items, sorry.  It is for sanitary reasons.  Our supplier Dancy Rose Soaps goes to great lengths to provide a quality bath and body products that we are confident you'll be satisfied with.  However, if you are unsatisfied with your unopened, unused Dancy Rose products in the first 30 days, please contact us at  customerhelp@shineygoat.com or shineygoat@yahoo.com  with "Returns" in the subject line to discuss your issue with the product.  We will not accept a return of product without return approval.   See our Shipping Information page for more information about our Return Policy.  We will do our best to accomodate you.  Please allow 48 business hours for a personalized response.  At ShineyGoat.com  we appreciate our customers, we are here to serve you, and while the customer may not always be right, the customer always deserves to be heard.  If you have a problem with us, tell us; if you're happy with us, tell a friend!

Can I Track My Order?

Of coarse you can track you bath and body products!  Use the link at the top of the page to access our "Track Your Order" page.  We ship as quickly as we can, direct from our suppliers, to be sure you're enjoying your purchases as soon as possible.   Since we ship Priority Mail, your shipment should arrive in 2 - 3 days.